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Unable to get Dell WD15 dock to work with ASUS ROG GL552VW laptop

thread750-1779740

Unable to get Dell WD15 dock to work with ASUS ROG GL552VW laptop

Unable to get Dell WD15 dock to work with ASUS ROG GL552VW laptop

(OP)
Have a new WD15 Thunderbolt dock I am trying to get to work with two monitors connected to an ASUS GL552VW laptop. USBs, Ethernet and audio that is connected to dock all work fine. But the VGA and HDMI monitors connected do not. The HDMI monitor works fine when I directly connect it to the laptop, but not when I connect it through the dock.

I have tried the troubleshooting tips in this: http://www.dell.com/support/article/us/en/19/sln29...

I have installed the ASMedia Host Controller from here, twice for good measure:http://www.dell.com/support/home/us/en/19/product-...

ASUS support refuses to help me. I'm working on seeing if I can do the BIOS update.

Any advice? Will this not work with a non Dell laptop?

Thank you very much, quite frustrated.


- Dan


RE: Unable to get Dell WD15 dock to work with ASUS ROG GL552VW laptop

Per Asus, on that laptop, there is no display port function on the USB type C port. A search of the model and USB-C on Asus support brings this up. So, it will not work through that dock.

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