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Exchange 2011 - mail bouncing back from from one user sending scans via address book on Fuji Xerox

Exchange 2011 - mail bouncing back from from one user sending scans via address book on Fuji Xerox

Exchange 2011 - mail bouncing back from from one user sending scans via address book on Fuji Xerox

A user is sending e-mails on the Copier scanner to an internal e-mail address and they are bouncing back with the following error.
all other users can send to their addresses no problem. Just seems to be this particular mail box. I tried adding an Alias address, but still get the same error.

Anyone got any ideas? Seems to be something in there Exchange server.
Really appreciate the help!

From: Mail Delivery System [mailto:emailsecurity@XXXX.trendmicro.com]
Sent: Wednesday, 9 August 2017 1:19 PM
To: Axxxx
Subject: Undeliverable: Scan Data from FX-D54219

Delivery has failed to these recipients or groups:
This message was rejected by the recipient e-mail system. Please check the recipient's e-mail address and try resending this message, or contact the recipient directly.
The following organization rejected your message: 58.XX.XX.111.

Diagnostic information for administrators:
Generating server: iout1.XXXX.trendmicro.com
58.XX.XX.111 #<58.XX.XX.111 #5.1.0 smtp; 554 5.1.0 Sender denied> #SMTP#
Original message headers:
Return-Path: <XXXX@XXXXlers.com.au>
Received: from 203.XX.XX.106_XXX.trendmicro.com (unknown [10.XX.XX.24])
by iout1.hes.trendmicro.com (Postfix) with SMTP id 4C230A74087
for <racXXXX@XXXXlers.com.au>; Wed, 9 Aug 2017 05:18:41 +0000 (UTC)
Received: from icp-osb-irony-out6.external.iinet.net.au (unknown [])
by inpre1.hes.trendmicro.com (Postfix) with ESMTP id CFCB3894054
for <racXXXX@XXXXlers.com.au>; Wed, 9 Aug 2017 05:18:37 +0000 (UTC)
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-AV: E=Sophos;i="5.41,346,1498492800";
Received: from unknown (HELO FX-D54219) ([58.XX.XX.111])
by icp-osb-irony-out6.iinet.net.au with SMTP; 09 Aug 2017 13:18:33 +0800
Message-ID: <41010659-7cc2-11e7-8000-080037d54219@080037d54219>
Subject: Scan Data from FX-D54219
Date: Wed, 9 Aug 2017 13:19:07 +0800
From: "ApeosPort-V C3375"<XXXX@XXXXlers.com.au>
To: racXXXX@XXXXlers.com.au
Reply-To: XXXX@XXXXlers.com.au
X-Mailer: ApeosPort-V C3375
MIME-Version: 1.0
Content-Type: text/plain
X-TM-Deliver-Signature: B931F29F4BB1CACE735CA53022782E06

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