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personal Contact

personal Contact

personal Contact


Does any one know if, for the Personal Contact to work, the agent who is designated as the personal contact has to be logged into a group?
We have a situation where we are trying to route a personal contact call to a supervisor who is not normally logged into any groups, and it doesn't work!



RE: personal Contact

Since it is a separate destination element in the taskflow I'd say it should work even when an agent is not logged into any groups but I'm not 100% sure tbh.
And even if it doesn't work just create a pseudo agent group that is not used in the taskflow anywhere^^ ;)

RE: personal Contact

Yes I had the same thought but could only get it to work if the agent was logged into a group.
The customer wanted this for staff to call through to their usual contact, but if that was a supervisor who was not logged into a groups it didn't work as effectively they were not ready to take call!.
Good idea about the dummy group!

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