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direct calls to cdn drop after 4 rings

direct calls to cdn drop after 4 rings

direct calls to cdn drop after 4 rings

(OP)
When we call some of our cdn's after hours, the calls are disconnecting after 4 rings. I can see the calls hitting my IVR voice ports, but then it drops. Below is one of the scripts giving us a problem. The music route 14 is unable to be acquired for some reason also, not sure if it needs to be. Any ideas? The 13930 Night treatment is a working mailbox. Thanks.

/* BN - ENGLISH */
/* 11-13-2014 */
/*------------------------------------------------*/

IF (DATE = Corporate_holidays) THEN
EXECUTE Night_Treatment
END IF

IF (DATE <> Corporate_holidays) AND (TIME OF DAY = Corp_bus_hrs) THEN
EXECUTE Open_Business
ELSE
EXECUTE Night_Treatment
END IF

SECTION Open_Business

/*-------------------------------------------------*/
IF (NOT OUT OF SERVICE BN_ENGLISH) THEN
QUEUE TO SKILLSET BN_ENGLISH
WAIT 2
ELSE
EXECUTE Night_Treatment
END IF

GIVE IVR 3602 with Treatment 1092
GIVE MUSIC 14
WAIT 30
EXECUTE Ran_Loop

SECTION Ran_Loop
IF (NOT OUT OF SERVICE BN_ENGLISH) THEN
QUEUE TO SKILLSET BN_ENGLISH
Wait 2
GIVE IVR 3602 with Treatment 1092
Wait 2
GIVE MUSIC 14
WAIT 30
EXECUTE RAN_Loop
ELSE
EXECUTE Night_Treatment
END IF

SECTION Night_Treatment
ROUTE CALL 13930 /*goes to night menu*/
DISCONNECT

RE: direct calls to cdn drop after 4 rings

I had a problem with calls over SIP not hitting the mailbox as the CLI is carried over from other system way I got around it is

SECTION Night_Treatment
GIVE IVR 3602 with Treatment xxxx

xxxx = An SDN linked to a callpilot application that express messaged the mailbox

May work for you.

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