×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

call pilot ccr used during day need complete different setup at night

call pilot ccr used during day need complete different setup at night

call pilot ccr used during day need complete different setup at night

(OP)
I have a cics with call pilot programed with ccr during the day,works perfect
now my customer wants a different setup when they close at various times
during the night.ie: we are now closed if an emergency call ***-***-****
or leave a message and we will call in the am.I cannot figure out how to manually
change this at various times.

RE: call pilot ccr used during day need complete different setup at night

Record Greeting number 2 if 1 is Day under AA/GRTG
Go into AA/Table 1 / and change Evening to Greeting 2
Keep going in same section and tell each day of the week when Morning starts and when Evening starts, leave Afternoon alone.

If you need to close the business at various times then record Greeting #4
To Activate it go into Feature 982(password is in the manual) and open the business.

________________________________________

Add me to LinkedIN


=----(((((((((()----=
www.curlycord.com
Toronto, CAN

RE: call pilot ccr used during day need complete different setup at night

(OP)
Curly
Tried that,but I still end up at the ccr after the #4 message,i need to have
a routing different from the ccr ie:we are now closed call ***-***-****
for emergencies or push "0" to leave a message,am I missing something?

RE: call pilot ccr used during day need complete different setup at night

Of course you will because you have CCR enabled.
You are recording wrong.

Daytime:
Greeting 1 =
Thanks you for calling ABC
Path 0 CCR =
If you know your parties ext plz enter it now....
For Accounts press 1
Shipping 2
etc

Nighttime:
Greeting 4 =
Thanks you for calling ABC,we are now closed call ***-***-****
for emergencies or push "0" to leave a message

Path 0 CCR =
If you know your parties ext plz enter it now....
For Accounts press 1
Shipping 2
etc

If you prefer to have Greeting 4 and also a different recording for Path 0 other then the daytime one then simply tell Table 1 to use CCR Tree # 2 in the evening.
Record Path 0 in Tree 2 to what ever you want.

The bottom line is Greeting 1 is the first part and Path 0 of any tree specified is the second part.



________________________________________

Add me to LinkedIN


=----(((((((((()----=
www.curlycord.com
Toronto, CAN

RE: call pilot ccr used during day need complete different setup at night

(OP)
Thanks Curly,i'll try this on Monday

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close