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Shutting a phone off

Shutting a phone off

Shutting a phone off


We need to have a phone shut off for an employee that is no longer here Extn XXXXXXXXX. I have forwarded the calls to my phone (XXXXXXXX) personally, but the calls bounce back to her voicemail if I do not pick them up.

Please let me know if there’s a way to have the call go through to my voicemail rather than bouncing back.


RE: Shutting a phone off

on page 2 of her station form there is a field for 'coverage after fwd'.

RE: Shutting a phone off

Use search on tek-tips and search for secondary extension. This is something you program in your voicemail subscriber that will allow you have extensions share your voicemail.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"


40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting

RE: Shutting a phone off

Thanks Wpetilli & AvayaTier3 ..

boom it worked. great solution. i did some analysis

Currently user extension XXXXXXXX is configured with coverage path XXX. We need to change it to XXX and test by calling XXXXXXXX.

Tech logs:
1. Coverage path XXX(New) is configured to route calls to VDN XXXXXXXXXX after 2 rings.
2. VDN XXXXXXX is configured with vector XXX.


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