Hello All,
Here is the Scenario. We have a Separate DID for Customers that they call into and are asked to Enter Their Account Number (Phone Number) for Managed Services Customers
I set up the Module as so:
Call Comes into a Menu. Under the Touch Tones is their Account Number (Phone Number). When this is entered they hear a specific message of "Welcome _______________, Based on your service level contract with us, your call has been places in the Priority Queue"
This issue I am having is with the Invalid Entry. The Menu has "Invalid Entry" Checked that goes to a separate menu that gives the caller the option to re-enter their account number (Loops back to the origional Module), or press 0 if they do not know their account number.
When I test this and just enter in some random digits that do not match anything in the menu, the call just hangs. Dead air. Suggestions?
Here is the Scenario. We have a Separate DID for Customers that they call into and are asked to Enter Their Account Number (Phone Number) for Managed Services Customers
I set up the Module as so:
Call Comes into a Menu. Under the Touch Tones is their Account Number (Phone Number). When this is entered they hear a specific message of "Welcome _______________, Based on your service level contract with us, your call has been places in the Priority Queue"
This issue I am having is with the Invalid Entry. The Menu has "Invalid Entry" Checked that goes to a separate menu that gives the caller the option to re-enter their account number (Loops back to the origional Module), or press 0 if they do not know their account number.
When I test this and just enter in some random digits that do not match anything in the menu, the call just hangs. Dead air. Suggestions?