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Voicemail Pro - Customer Enters Account Number

Voicemail Pro - Customer Enters Account Number

Voicemail Pro - Customer Enters Account Number

Hello All,

Here is the Scenario. We have a Separate DID for Customers that they call into and are asked to Enter Their Account Number (Phone Number) for Managed Services Customers

I set up the Module as so:

Call Comes into a Menu. Under the Touch Tones is their Account Number (Phone Number). When this is entered they hear a specific message of "Welcome _______________, Based on your service level contract with us, your call has been places in the Priority Queue"

This issue I am having is with the Invalid Entry. The Menu has "Invalid Entry" Checked that goes to a separate menu that gives the caller the option to re-enter their account number (Loops back to the origional Module), or press 0 if they do not know their account number.

When I test this and just enter in some random digits that do not match anything in the menu, the call just hangs. Dead air. Suggestions?

RE: Voicemail Pro - Customer Enters Account Number

It depends on how it is configured.
A menu has outputs based on the number dialled, a invalid input and a time-out.
I suspect you end up in the time-out output.

I have build similar using a database where the account code is nine digits long
I have ?????????, time-out and invalid.
Invalid is never reached here as either the dialled number is not nine digits long or the caller dials a shorter number and ends up in the time-out.
I think the same happens to your setup.

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