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Forwarding calls to assitant

Forwarding calls to assitant

Forwarding calls to assitant


I'm fairly new at managing our Avaya IP Office system. Our owner put in a request that after 3 rings, calls start getting forwarded to his assistant. Are hunt groups the best way to accomplish this or is there a more efficient way? Also is it possible for it to be identified on the assistant's phone that it is a forwarded call and not a direct call? Thank you in advance.

RE: Forwarding calls to assitant

I would do a bridged appearance for this and set it to delayed ring as long as they have available buttons to use. That way the assistant is actually taking the call on the owner's call appearance. They can put the call on hold and the owner can grab the call. It also will let the assistant know when the owner is on the phone easily as one of the bridged appearance button will be light.

RE: Forwarding calls to assitant

What you've described is standard "Forward on No Answer" operation for any user.

However what Telecomboy describes is a better option for two people who permanently work together, especially manager-secretary, so would have my vote if they both have phones that support programmable buttons.

The other thing to look at is user source numbers (H, V and U) to give secretary message waiting indication and mailbox access when a caller doesn't get any answer from either and so leaves a message in the bosses mailbox.

Stuck in a never ending cycle of file copying.

RE: Forwarding calls to assitant

Thank you for the quick replys. We don't really have button space so the forward on no answer seems to do what I need it to. I tested this and it takes awhile before it forwards the call. I can't find the setting to reduce the amount of time before it starts to forward to his assistant.

RE: Forwarding calls to assitant

Sorry I finally found it under Telephony.

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