Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Multiple Access to the Voice Item

Multiple Access to the Voice Item

Multiple Access to the Voice Item

I created a voice item in the Application Builder for our Opt11c, and looks like it's working fine, but I recently noticed that if the first caller is still on the voice item, second caller has to wait the first caller’s item choice. Once the first caller was successfully transferred to other line, second caller can make his choice then. Is this normal?? This is very simple phone tree; there're only main menu and few call transfer boxes. Is there anybody who have done this issue before? Thank you for your assistance!

RE: Multiple Access to the Voice Item

What do you mean "second caller has to wait"? What happens when the second caller tries to press a key?

RE: Multiple Access to the Voice Item

Thank you for response. When second caller press a key, it doesn't happen anything, just press sound.

RE: Multiple Access to the Voice Item

If the caller can get to the menu then it should respond to digits if they are valid. Not sure why that would happen. The only suggestion I have would be to reboot the CallPilot. Wouldn't hurt to run the Config Wizard first (without applying any changes) to reflash the DSPs.

RE: Multiple Access to the Voice Item

I see. That might work... I will try to reboot CP server and see what happens. Thank you again!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close