I created a voice item in the Application Builder for our Opt11c, and looks like it's working fine, but I recently noticed that if the first caller is still on the voice item, second caller has to wait the first caller’s item choice. Once the first caller was successfully transferred to other line, second caller can make his choice then. Is this normal?? This is very simple phone tree; there're only main menu and few call transfer boxes. Is there anybody who have done this issue before? Thank you for your assistance!
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