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LG GDK 100 - CLI being replaced by TEXT on incoming calls.

LG GDK 100 - CLI being replaced by TEXT on incoming calls.

LG GDK 100 - CLI being replaced by TEXT on incoming calls.

Hi all,

Please can you help??

A customer whilst trying to programme a flex key on a DSS module, have inadvertently managed to change something else. I'm not sure what they have done, but when external calls are now ringing ext 100, instead of the callers ID showing while the handset is ringing, the name "Cynthia" is shown instead. Station 100's name is Cynthia.

Calls are routed via an AA (DVU announcement). Callers can dial an Ext number, or select an option or hold. When dialling 100 or pressing option 0, then "Cynthia" is displayed instead of the CLI. If the caller holds, it rings at Station 100, but you see the Callers ID.

I have tried changing the name of station 100 to be a different name. This does not change the word "Cynthia" being displayed on the routed calls.

Please HELP. I've run out of ideas now.

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