FAX tone when calling
FAX tone when calling
(OP)
Hi everyone
We have migrated Callpilot voice mails accounts to AAM, including faxes. We have several "virtual" faxes configured in AAM so our customes can send them to us. The issue is that AAM answers calls with a regular announcement stating that ""X" is not available..." instead of emiting a fax tone so customers don't quite understand if they can send a fax or not.
Is there a way of configuring those voicemail/fax boxes to answer the calls with a fax tone?
Regards
We have migrated Callpilot voice mails accounts to AAM, including faxes. We have several "virtual" faxes configured in AAM so our customes can send them to us. The issue is that AAM answers calls with a regular announcement stating that ""X" is not available..." instead of emiting a fax tone so customers don't quite understand if they can send a fax or not.
Is there a way of configuring those voicemail/fax boxes to answer the calls with a fax tone?
Regards
Talk To Other Members
RE: FAX tone when calling
You will need to get a working physical Fax and make your test call.
RE: FAX tone when calling
1. Dial the fax number
2. Wait for the tone
3. Press the "Send" button
I know it works however, customer expect a tone so they know they called a fax. In this case they don't know they can send the fax during the announcement so they get confused. We would need to instruct each customer on this matter which is not what the company wants.
RE: FAX tone when calling
Ken Means
www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
RE: FAX tone when calling
Now how did you upload the tone? Is there a way or you just put the handset next to a speaker playing the tone?
I would need to do that several times...
RE: FAX tone when calling
Ken Means
www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)