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Manual call recording from Supervisor UI

Manual call recording from Supervisor UI

Manual call recording from Supervisor UI


Is there a way for a supervisor to trigger call recording for a specific agent/call ?
I don't find anything about this in docs.

best regards

RE: Manual call recording from Supervisor UI

any idea ?

RE: Manual call recording from Supervisor UI

I thought I answered this but maybe I just intended to =)

I haven't found anyway to do this from the CCUI, you might be able to setup speeddials that dials the call record shortcode to accomplish this.

If I had some free time I would probably build a webinterface to show in the UI for this, maybe during the summer =)

"Trying is the first step to failure..." - Homer

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