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Recording a transferred call as 1 file

Recording a transferred call as 1 file

Recording a transferred call as 1 file

If an agent takes a call that is recorded at the Topic Level and then is transferred to a 3rd party, a second recording is created in Contact Store. Is there a way of having only 1 recording when this scenario occurs?
IPOCC and IPOSE is R10

RE: Recording a transferred call as 1 file

Technically it's a new call.
Contact Store isn't that advanced, and actually all Contact Store does is to handle VM Pro recording.

I know Nice and other recording software does that if it's a requirement from the customer.

"Trying is the first step to failure..." - Homer

RE: Recording a transferred call as 1 file

Fair enough, I had a feeling this may be the case. Thanks for confirming

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