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path to ring 3 phones

path to ring 3 phones

path to ring 3 phones

(OP)
I have a customer who would like option 2 in the CCR tree to ring three phone THEN go to V.mail. I can set option 2 to ring a hunt group but the voice mail never picks up. The mail box extension has call forward set to v.mail and works fine when I change it to go only to that one extension. I have added the three phones plus v.mail in the hunt group.
Ideas.

RE: path to ring 3 phones

Voice Mail ignores Hunt Groups.

Best to oveflow HG to the lead salesperson's DN.

Or you can create a mailbox with the same number as the HG, then Overflow would be the voice mails DN.

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RE: path to ring 3 phones

(OP)
I don't remember seeing a HG overflow setting. What tell it to forward to the HG overflow? They insist on having all three phones ring then voicemail if possible.

RE: path to ring 3 phones

No, just go to Overflow within you HG settings and tell it per what I stated abiove.
Overflow can go to a set, mailbox or another HG.

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