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IPOCC Realtime and Reporting View

IPOCC Realtime and Reporting View

IPOCC Realtime and Reporting View

Is Only Administrator able to view Real-time view and Reporting ?

Even after i give real-time and reporting rights to user's still he don't see these when he log's in.

RE: IPOCC Realtime and Reporting View

You can use Agent Status Reports and Contact Detail Reports for Agents:
Administration-Configuration-Agent Profile-Privileges-Others-Task Reporting

If you want to use Realtime Information and Reporting, you need supervisor license.

RE: IPOCC Realtime and Reporting View


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