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Park issues

Park issues

Park issues

(OP)
We have swapped out our UCX50 for a UCX20 now call park seems to have quite a delay. anything we should be looking at?

RE: Park issues

What kind of delay - before hearing the park slot - getting the call after dialing park retrieve code?

RE: Park issues

(OP)
Staff are pressing the park button then hanging up on people because "park" has not engaged by the time they hang up the phone.

RE: Park issues

Is your new 20 Release 5.0? If it is, and your old 50 was release 4.0, did you use the 4.0 backup to restore the R5 box? If so, you will likely have to reprogram the Parking Lot parameters. I know I had to when I did it on one. The Alternate location will likely be set to Terminate call if you didn't already change it. If your timing parameters are not correct, you might get that very condition.

I will assume that you already tried a power off reboot.

RE: Park issues

Is 7x or what ever your park number is, in your dial plan? If not the phones are waiting for the end of dial timer to dial the digits. If Nortel phones add it to the Nortel Settings dial plan. If SIP add it to the phones dial plan.

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