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9508 screen time

9508 screen time

9508 screen time

Hello all,
We installed a Partner mode build 172 with 9508 phones. When the receptionist tries to transfer a call (pushing the transfer soft key) & scrolls to the next page where her DSS exts. are that second screen stays on for no more then 2 seconds, before it goes back to the main page. This does not give her enough time to find/select who she wants to transfer to. This also happens if she just wants to intercom someone. With the phone idle & you scroll to the next page it stays on that page for a good length of time. Any fix to this?

RE: 9508 screen time

I take it there is no fix to this? We tried selling them a DSS BM 12 for the side of her phone, but they thought was to spendy. They wanted me to do more researching. I know the essential system there is a time adjustment in Manager. (I also know what everyone thinks of the Partner mode, being not reliable.)
Please help
Thank you

RE: 9508 screen time

I guess my question is why does she hit transfer then scroll to the second page? Have you tried scrolling to the second page and then hitting transfer then user button?

Basic is crap I would be surprised if you find a setting to change it. I looked quickly and did not find anything.

The truth is just an excuse for lack of imagination.

RE: 9508 screen time

Thanks for the reply critchey, I'll give that a try next time I'm onsite, I believe though when you go to the second or third page & press any softkey (via the transfer) it automatically switches back to page one

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