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Help with ARS
4

thread940-1776518

Help with ARS

Help with ARS

(OP)
I have an IP Office 9.0 with three PRIs. The system short code for 9N points to ARS 50:Main

Toll Free calls need to go out on a certain PRI, which has an Outgoing Group ID of 4. All other PRI channels are at 0.
91800xxxxxxx sends 1-800 calls to Line Group ID 4. This is a system short code and works for the extensions in the main building that use ARS 50.

There are IP Phones in an adjacent building that point to ARS Route 52, where caller id is manipulated for 911 calling. Here is the chart:



I was not the original programmer for this system but I added the last entry, 91800... It doesn't work; the caller gets a busy signal. In watching the attempted call on System Status, I see that the call is not going out on the correct PRI. I'm not sure if there is a conflict between short codes or something else? Any ideas about what I am missing?

RE: Help with ARS

3
Why do you have the 9 in there? make it 1800N; wh=ith tel number 1800Nsi234567890

RE: Help with ARS

Telecomboy is correct.. It would have never worked with the 9 in there.

RE: Help with ARS

Telecomboy has the correct answer. 9 hits the ARS table so your shortcode in the ARS table should not have the 9. You should also add the callerID with Nsi8005551212 as most PRIs will not let you send out calls without a valid callerID.

The truth is just an excuse for lack of imagination.

RE: Help with ARS

(OP)
I had the 9 in there because in the System Short Code list, there is a 9 on all the toll free short codes, and I believe they are working as they should.

I took away the 9 and wrote the short code as Telecomboy said EXCEPT I didn't add the semicolin after 1800N - is that a problem? The user tried to make an 800 call and she said as soon as she dials 9-1800 she gets a solid beep and the display says Number Busy.

I checked Monitor and found this:

08:18:25 897659504mS CMCallEvt: 0.185983.0 -1 Q931 Trunk:6 CHAN=21: StateChange: END=X CMCSOffering->CMCSCompleted
08:18:25 897659504mS CMARS: Target: Short_Code: 1800N - Line_Group_ID: 4 has been set to: CMARS_OUTOFSERVICE_ALL
08:18:25 897659504mS CMARS: 0.185977.0 34000 ARS for 4001: DropCall() - ABOUT TO SEND CMReleaseComp
08:18:25 897659504mS CMCallEvt: 0.185977.0 34000 ARS for 4001: StateChange: END=B CMCSOverlapRecv->CMCSCompleted
08:18:25 897659506mS CMExtnTx: v=298, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=262 id=185975 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
Timed: 18/04/17 08:18
08:18:25 897659506mS CMExtnTx: v=298, p1=8011
CMFacility
Line: type=IPLine 250 Call: lid=262 id=9 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
08:18:25 897659507mS CMLOGGING: CALL:2017/04/1808:18,00:00:00,000,298,O,91800,91800,KORTNEY,,,1,,""n/a,0
08:18:25 897659507mS CD: CALL: 262.185975.0 BState=Disconnecting Cut=0 Music=0.0 Aend="KORTNEY(298)" (0.0) Bend="" [] (0.0) CalledNum=91800 () CallingNum=298 (KORTNEY) Internal=1 Time=3349 AState=Dialling
08:18:25 897659508mS CD: CALL: 262.185975.0 Deleted
08:18:25 897659509mS CMExtnEvt: KORTNEY: CALL LOST (CMCauseInvalidFormatNumber)
[/color] 08:18:25 897659509mS CMExtnEvt: KORTNEY: Extn(298) Calling Party Number(298) Type(CMNTypeInternal)
08:18:25 897659510mS CMCallEvt: 262.185975.0 -1 KORTNEY.1: StateChange: END=X CMCSDialling->CMCSCompletedTone
08:18:25 897659512mS CMExtnTx: v=298, p1=0

RE: Help with ARS

(OP)
The missing semi-colon was the problem! The 800 numbers are working now. THANK YOU for your help!!

RE: Help with ARS

Yup you need the ; as well just as Telecomboy stated. PRI/SIP need the ; only analog lines you can remove it. You are trying to send the digits to the line as you dial them. ; makes it wait till you are finished dialing and sends the entire number.

The truth is just an excuse for lack of imagination.

RE: Help with ARS

(OP)
I appreciate all the feedback! Obviously I don't have a lot of experience w/ARS but I have learned a lot just doing this small thing. Thanks again!

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