Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


IPOCC and Salesforce SFDC Permission issue

IPOCC and Salesforce SFDC Permission issue

IPOCC and Salesforce SFDC Permission issue

We have an issue with a customer we have upgraded to Server edition and are in the process of implementing IPOCC with the Salesforce CRM Plugin

We have installed the Avaya Salesforce plugin with IPOCC and it works
The issue is the permission required in Salesforce to get this to work

It seems that, for the phone section to work, a user must have 'View Setup and Configuration' as a permission within Salesforce. This is an admin permission and shouldn’t be given to users.
Has anyone else installed the plugin and know if there is a way to get around this permission or had a similar experience
As we can not proceed if this can not be resolved
Can you advise what security permissions are required in salesforce to allow the user to logon to the phone system?
Any help would be appreciated as the Avaya SFDC documentation does not list any notes about the Salesforce permissions

I have attached screen shots which show the issue also

It does not take any longer to do it right the first time!

RE: IPOCC and Salesforce SFDC Permission issue

I had this myself at a site. The SFDC user did not have something like 'Console User' in Administer > Manage Users > User
Sorry I cant be more specific but I dont have access to their SFDC account to check, I just did it on the fly

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close