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fallback if ipocc goes down

fallback if ipocc goes down

fallback if ipocc goes down

system server edition 9.19

In my incoming call route, the destination goes straight to a topic. Can i program a hunt group ( like a default acd queue) in the fallback destination if the ipocc goes down ?

RE: fallback if ipocc goes down

Yes, you can :)

RE: fallback if ipocc goes down

what if the incoming call goes to a vmpro module, and then the user press option 1 to transfert to a topic ?

RE: fallback if ipocc goes down

Wouldn't you get the answer faster by testing? =)

I haven't tried it, it would kick in if VM Pro is down.
Otherwise you probably could use Assisted Transfer in VM Pro, it should count as answered when it goes to IPOCC .

"Trying is the first step to failure..." - Homer

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