Phone rings once and goes to voicemail
Phone rings once and goes to voicemail
(OP)
One of my user's phone rings once and goes immediately to voicemail -- his voicemail.
This happens with internal and external calls.
His phone is not forwarded. I have dialed *73
His inbound route is correct
His ring time is set to default along with everyone else in the building.
I am out of ideas.
This happens with internal and external calls.
His phone is not forwarded. I have dialed *73
His inbound route is correct
His ring time is set to default along with everyone else in the building.
I am out of ideas.
RE: Phone rings once and goes to voicemail
RE: Phone rings once and goes to voicemail
RE: Phone rings once and goes to voicemail
We just went through an upgrade and it affected two ext. in weird ways. They happened to be the last two exts I created (about 6 months ago.) I don't know if that is a clue as to why they were affected. I follow a pretty rigid "to do" list when I set up extensions so I can't imagine making that mistake but anything can happen.
The other guy that had problems had voicemail issues. I had to disable and re-enable his voicemail to fix his issues.
All-in-all the upgrade was pretty smooth. But two weird issues is enough to make me want to review every ext. by hand. I'm going to resist that urge though.
Thanks for your comments everyone.