Busy apple ranch with bakery, Slot 1 308EC, Slot 2 Partner Mail VS R4.0, Slot P. ACS R7.0, Client wants to be able to have callers transferred to a covering extension when the pie shop extension, ext 15 is busy taking orders. Client wants callers transferred to Ext 16 and help take orders. Will Call Coverage work for that scenario or should I use Call Forwarding?
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