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ACR and WFO recordings

ACR and WFO recordings

ACR and WFO recordings

(OP)
Hello.
I have a mystery to solve. For some unknown reasons I'm now able to get a screen recordings on the some agents, although, they are present in the ACR. The ALL agent are set up the same way( same department).The audio recording is present in WFO, but not the screen.
Would anyone help me to solve this mystery?

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