Call Transfer Dialing Time
Call Transfer Dialing Time
(OP)
Hello Fellow UCx people:
I've looked through the docs, but haven't found this one.
Is it possible to extend the amount of time a user has to complete a Call transfer? The clients at a recent installation would like more time to be able to complete a call transfer, once the Transfer softkey is placed on an 1140E. Right now they only have 5 seconds of the second dial tone to complete the call transfer and they would like more time, at least 20 seconds.
Any advice is appreciated.
Thank you,
Joe
I've looked through the docs, but haven't found this one.
Is it possible to extend the amount of time a user has to complete a Call transfer? The clients at a recent installation would like more time to be able to complete a call transfer, once the Transfer softkey is placed on an 1140E. Right now they only have 5 seconds of the second dial tone to complete the call transfer and they would like more time, at least 20 seconds.
Any advice is appreciated.
Thank you,
Joe
Joseph Sus Jr. Nortel Emetrotel Consultant
www.joetheucxguy.com
RE: Call Transfer Dialing Time
In my opinion, if the user is not able to dial at least one digit per 5 seconds, something is wrong with the user and not the UCx system.
RE: Call Transfer Dialing Time
When you say timeout, are you referring to the time the line times out before a digit is pressed?
Joseph Sus Jr. Nortel Emetrotel Consultant
www.joetheucxguy.com
RE: Call Transfer Dialing Time