UCX20 Lost access

Mountainbear · Jan 3, 2017

phones are down at a customer site. I cannot seem to access the UCX server. Is there a way to find the ip address or reset it. I have tried the default ip as well as the IP I had left on the server with no luck. If I can reset the server I assume I will lose all settings?

engenius · Jan 3, 2017

Hi Mountainbear

From onsite plug in a monitor & keyboard - reboot.
You should see the IP address come up on the monitor.

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ucxguy · Jan 3, 2017

On UCx20, you should see the IP address on the front side display. Also, you can use the front side display and buttons beside it to perform various operations including reset of the IP address to the default one.

Mountainbear · Jan 4, 2017

This version was just before the LCD version. With a monitor I get to the Utility Bios page but can go no further.

telcodog · Jan 4, 2017

Sounds like the drive is toast. Had the same thing happen to me on 2 different UCx 20s. You can try opening the box and reseating the SSD. Can't hurt.

Mountainbear · Jan 5, 2017

I will try that telcodog, it's my last option.

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UCX20 Lost access

Mountainbear

Programmer

engenius

Technical User

ucxguy

Programmer

Mountainbear

Programmer

telcodog

Technical User

Mountainbear

Programmer

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