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Unable to forward Voicemail Email

Unable to forward Voicemail Email

Unable to forward Voicemail Email

(OP)
Howdy,

Running CM 5.2 and MM 5.2
Outlook 2010

Having issues all of sudden with forwarding the voicemail email from the MM inbox.
The message just sits in the outbox folder.
Never had an issue until recently.

Nothing on the Avaya side has changed, except for a couple server reboots.

Any help would be greatly appreciated.

Thanks!

RE: Unable to forward Voicemail Email

Need more info.

Is this a Exchnage back end ? Are you using a MSS and hooked into the MSS voice mailbox with a separate account ? When you say voice mail email is it sent to your Corp email ? How is it getting to your outlook inbox first?

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Unable to forward Voicemail Email

(OP)
I would say the MM is the backend, but I may not be understanding your question.
The exchange is the main corporate email server here.

Yes, we are using MSS with a separate MSS email account, which all settings have already been configured and tested, working successfully for years.

The voicemail is being sent to the MM email account in outlook, via our incoming MSS server, setup through exchanges' imap/smntp settings.

RE: Unable to forward Voicemail Email

Sounds to me like something has changed in the outbound email server and it is not letting them go. I assume that your normal email goes out fine?

So what does your email admin have to say ? Any error's at all in outlook ?

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Unable to forward Voicemail Email

(OP)
That's what I reckon.

Normal email works fine.
Even if I change the sender of the voicemail to my actual exchange account, it works.
But when trying to send as the MM email, it sits in outbound.

They say what they always say, "nothings changed, check your system. It's an Avaya issue"

RE: Unable to forward Voicemail Email

Its not this time do you ever get an error ?

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Unable to forward Voicemail Email

(OP)
I'm trying to find errors in the logs, but im not sure what too look for

RE: Unable to forward Voicemail Email

what do you have set for your outbound mail server in that account ?

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Unable to forward Voicemail Email

(OP)
I believe it was originally set to the facilities NLB server, and at some point it was allowing outbound communication and I changed it to our 2ndary MSS server, which acts as our backup and that worked.

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