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Multiple Hunt Group Calls on a single hunt group

Multiple Hunt Group Calls on a single hunt group

Multiple Hunt Group Calls on a single hunt group

I am having an issue when calls come in on a PRI on a MICS 7.0 hunt group to a group of handsets in HG-01. If I get a few calls at once all users will only get a single call and are unable to answer the first calls place them on hold and then answer the second call. I have the HG set to Broadcast. Is there a solution to this so the calls do not go unanswered. If I upgrade to 7.1 will resolve this issue? Thank you

RE: Multiple Hunt Group Calls on a single hunt group

No 7.1 wont fix it that I recall.
Broadcast will not ring a set until the first call is finished.
What is the exact setup? Do calls come in via AA or did you assign Target Lines to the HG?

Some options to try depending on your application:
Try Rotary or Sequential
Add same members to a couple more HG's and overflow them to each other.
Try Answer DN keys
Try SWCA keys


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Toronto Canada

RE: Multiple Hunt Group Calls on a single hunt group

Yes I think SWCA should do the trick, let me try that out. I know that on BCM50's that I have set up multiple calls will ring through to all HG assigned sets. Thank you

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