Payment Details extraction error
2

Question

Payment Details extraction error

Damon1985 (MIS)

(OP)

9 Dec 16 01:59

Payment details extraction error.

see attached file for your reference.

thank you in advance.

Damon

ClayTaco (MIS) · Answer 1 · 2016-12-09 03:06:54

Last time I ran into this is was a corrupted .ini file in New Data. Do you see a payment.ini or something similar in New Data?

Damon1985 (MIS) · Answer 2 · 2016-12-09 05:02:20

thank you for your replied, I already checked the newdata but i've never seen any type of payment name.
any idea?

thank you...

AlohaRoss (IS/IT--Management) · Answer 3 · 2016-12-09 16:00:57

Hit the details button before running report. It should create a new .rpt file to rn that report.

AlohaRoss
www.needaholahelp.com
An Aloha POS 3rd Party support Solution company.

Damon1985 (MIS) · Answer 4 · 2016-12-10 05:00:44

HEllo!

May i know where exactly is the details button located.

thanks

AlohaRoss (IS/IT--Management) · Answer 5 · 2016-12-10 06:10:50

from here.
remember to save

AlohaRoss
www.needaholahelp.com
An Aloha POS 3rd Party support Solution company.

Damon1985 (MIS) · Answer 6 · 2016-12-10 08:16:16

Hi!

the settings button is grayed out.

thank you...

AlohaRoss (IS/IT--Management) · Answer 7 · 2016-12-10 18:10:50

Close Aloha manager
Open Aloha manager
go to payment report
See if option is available now.

AlohaRoss
www.needaholahelp.com
An Aloha POS 3rd Party support Solution company.

Damon1985 (MIS) · Answer 8 · 2016-12-11 11:59:21

RE: Payment Details extraction error

Damon1985 (MIS)

(OP)

11 Dec 16 11:59

thanks, but still grayed out....

PosTech72 (TechnicalUser) · Answer 9 · 2016-12-12 17:31:23

Your BOH security level isn't high enough or it would be available. What role are you in this site Damon? Is there somebody with higher access that you can get you access.

Damon1985 (MIS) · Answer 10 · 2016-12-30 04:42:11

Hi I have a new found error "Reading system parameters during connecting to POS server, and it goes down after 10 seconds".

please help me thank you guys.

AlohaRoss (IS/IT--Management) · Answer 11 · 2016-12-30 05:51:25

Refresh data again. Your first refresh did not copy all files correctly or call me to fix both this and your edc issue

AlohaRoss
www.needaholahelp.com
An Aloha POS 3rd Party support Solution company.

Damon1985 (MIS) · Answer 12 · 2017-01-10 04:57:09

I need help on upgrading my aloha 5.3 to version 12.3 do you have any documentations, procedure, what are the requirements and prerequisites. Note that my os is stil w

please help thank you,

AlohaRoss (IS/IT--Management) · Answer 13 · 2017-01-10 05:28:11

It's not as easy as you'd like it to be. You first have to uninstall the original EDC then install version 7 then you can upgrade to 12

AlohaRoss
www.needaholahelp.com
An Aloha POS 3rd Party support Solution company.

Damon1985 (MIS) · Answer 14 · 2017-01-10 05:52:36

Windows 7 version? May i ask if the aloha 5.3 is compatible to windows 7?

AlohaRoss (IS/IT--Management) · Answer 15 · 2017-01-10 09:27:43

Yes it is, but it must be the 32bit version and not the 64 bit. It can be installed, but much easier to copy, register the dlls and add the needed environmental variables manually.

AlohaRoss
www.needaholahelp.com
An Aloha POS 3rd Party support Solution company.

Damon1985 (MIS) · Answer 16 · 2017-01-10 10:15:21

May i know how do i register the environments,thank you.

AlohaRoss (IS/IT--Management) · Answer 17 · 2017-01-10 22:49:46

From the desktop, right click the Computer icon.
Choose Properties from the context menu.
Click the Advanced system settings link.
Click Environment Variables. ...
In the Edit System Variable (or New System Variable) window, specify the value of the PATH environment variable.

AlohaRoss
www.needaholahelp.com
An Aloha POS 3rd Party support Solution company.

Damon1985 (MIS) · Answer 18 · 2017-02-14 13:56:30

Guys, please help.

may I know how do i disable print button on my aloha 5.3.

thank you so much!

AlohaRoss (IS/IT--Management) · Answer 19 · 2017-02-14 16:18:19

Tax Exempt is located
Maintence
menu
Store Settings
Security
Check box Disable Tax Exempt

As for the print at the top, I will defer to someone else

AlohaRoss
www.needaholahelp.com
An Aloha POS 3rd Party support Solution company.
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Payment Details extraction error
2