coverage won't stop
coverage won't stop
(OP)
i'm having a problem with a simple coverage path. Recently i created a simple coverage path to send the call from an extension to another one. after the coverage starts the call will ring at the new phone indefinatly. It will not go to voicemail. Am i a moron who forgot to do something? or is this unusual?
RE: coverage won't stop
José
Please let me know if this was helpful
RE: coverage won't stop
RE: coverage won't stop
RE: coverage won't stop
RE: coverage won't stop
RE: coverage won't stop
example
somebody calls ext. 2000 after a ring it goes into its coverage path to ext.2001 after 3 rings it goes to the voicemail box of ext 2000. i need it to go to the voice mail of extension 2001
RE: coverage won't stop
RE: coverage won't stop
RE: coverage won't stop
RE: coverage won't stop
RE: coverage won't stop
RE: coverage won't stop
RE: coverage won't stop
My advice: retain the mailbox for ext 2000. Hopefully 2001 is a digital phone with an available button, assign an aut-msg-wt light for ext. 2000 on that button. The user will have to check two mailboxes but will get notification for both. If you decide to do this and need help on steps for the aut-msg-wt light (it can be tricky to get it to work sometimes) let me know.
RE: coverage won't stop
thanks for your help.
RE: coverage won't stop
Or use messaging for extension 2001 as the vectorstep If you have an Intuity or Audix in CL-mode.
If you don't use extension 2000 not at all, you can decide to filter that extension on the trunkgroup (page 3) and replace it's CPN for extension 2001. But I wouldn't suggest to do this.
I am presuming that you have an (Intuity)Audix. If you have an Octel we can try some other things.
RE: coverage won't stop
RE: coverage won't stop
"clausen (TechnicalUser) Dec 11, 2001
I assume the old extension does need the same voicemail box as the new (I'll assume yes)? You can send the old extension to voice mail via a coverage path, that part is very easy. However some work needs to be done in the Intuity. Login to the Intuity. Change the subscriber form on the Intuity for the new extension. Put the old extension in the secondary extension field, it's on page 1. The voice mail box will now have the messages from the old and new extension. Make sure that you do not have fax enabled for the subscriber set to "Y", I think it's on page 2, or it will answer with a fax greeting. Another way to do this is to change the auto-attendant routing table and send the old ext to the new subcriber box also.
Hope this helps
Chris"
RE: coverage won't stop
José
Please let me know if this was helpful