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SIP Phones in a Call Center

thread1812-1770230

SIP Phones in a Call Center

SIP Phones in a Call Center

(OP)
I am setting up a call center on a UCX450 and will be using SIP phones, Grandstream 1630. I can program a button to Log In/off but I'm not getting any visual indication that the set is logged in and or in Make Busy or pause.

Any ideas would be appreciated...

Thanks

RE: SIP Phones in a Call Center

On my gxp-2160 I programed a BLF for agent login/logoff
Chose from the Mode select BLF, select the account, In the value field for the MPK enter (login/logoff code)(extension)*(queue number) *45151*100
it is green when logged out and red when logged in
pressing the BLF will toggle the login status

RE: SIP Phones in a Call Center

(OP)
Did you have to do anything else in programming to get this to work, like in the dial plan?

RE: SIP Phones in a Call Center

(OP)
I figured it out, was an option on the UCX that needed to be selected. Thank you so much for pointing me in the right direction.

RE: SIP Phones in a Call Center

Glad you got it working.
Unfortunately In the queue settings Generate Device Hints is not enabled as default.

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