Currently my challenges are determine day to day on demand via BAU queue.
Fortunately working within IT department unlike many similar folk in the NHS I can call upon IT resources when required.
I am trying to compose a daily schedule of good housekeeping and the usual tasks that an admin would check and use as tools to resolve issues or create a useful report?
This a large installation with 3,500 users and frustratingly the DX is not amongst my armoury of skills....so anything is readily welcomed
Already had a number of useful suggestions, but would welcome any other further opinions on this?
Typically I have a need to provide DDI services, which currently have no correlation to extns (no idea why, began many years ago!!).
Need an effective to check how many DDI's, and which are in current use, verify what is unused then re-assign appropriately.
A similar need for available extensions, which I believe has pretty much been maxxed out.
But is using some clever software/programming to allow extra extns outside the norm - make any sense?
Again many thanks for superb support and advice