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Avaya Orchestration Designer Loop Script
2

Avaya Orchestration Designer Loop Script

Avaya Orchestration Designer Loop Script

(OP)
Hello world of Avaya people.

I am trying to understand Avaya orchestration designer, and I have a call handler script which is coming up with a syntax error at the end of the script saying 'An end of file has been encountered in the script in the middle of a statement'. Being quite new to this I do not understand as to why. Any help would be much appreciated.
The script basically is if all agents are not available then play a message, and then allow them to leave a VM or stay waiting and then loop the last message.

GIVE RINGBACK

IF NOT OUT OF SERVICE skillset_cv THEN
QUEUE TO SKILLSET skillset_cv WITH PRIORITY priority_cv
WAIT 2
ELSE
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT unforeseen_msg
COLLECT 1 DIGITS INTO dn1_cv
END VOICE SESSION

WHERE dn1_cv EQUALS
VALUE 1: ROUTE CALL phantom DN to VM
DEFAULT: DISCONNECT
END WHERE

WAIT 5

OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT c_msg
END VOICE SESSION

WHERE dn1_cv EQUALS
VALUE 1: ROUTE CALL phantom DN to VM
DEFAULT: DISCONNECT
END WHERE

SECTION Loop

GIVE RINGBACK
WAIT 25

OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT c_msg
END VOICE SESSION

WHERE dn1_cv EQUALS
VALUE 1: ROUTE CALL phantom DN to VM
DEFAULT: DISCONNECT
END WHERE

EXECUTE Loop

RE: Avaya Orchestration Designer Loop Script

GIVE RINGBACK

IF NOT OUT OF SERVICE skillset_cv THEN
QUEUE TO SKILLSET skillset_cv WITH PRIORITY priority_cv
WAIT 2
ELSE
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT unforeseen_msg
COLLECT 1 DIGITS INTO dn1_cv
END VOICE SESSION

WHERE dn1_cv EQUALS
VALUE 1: ROUTE CALL phantom DN to VM
DEFAULT: DISCONNECT <---------------------------------------------- This is your problem right here. If caller press 1, they go to VM. If they don't do anything or press any other digit, you disconnect them.
END WHERE

RE: Avaya Orchestration Designer Loop Script

you are missing an END IF on the first bit BTW

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