Call flow control issues on UCX50
Call flow control issues on UCX50
(OP)
Once call flow control has been activated shouldn't the calls be routed to the IVR...Incoming calls are routed to ext.and I would like to have the calls routed to Vmail with the activation of F*280..Vmail works fine when incoming calls are routed to call flow control but would like to have the option of enabling with this feature..I have set up this option with follow me but rather use F*280....Any suggestions?
www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow
RE: Call flow control issues on UCX50
DID -> CFC -> IVR or ext or ring group etc.
The call will follow the match (normal,green) or no match (override,red).
What is your CFC configuration and where is its placement in the inbound route?.
DID goes to the cfc
If cfc matches (normal) goto ext IVR Ring Group etc
If cfc does not match (overide) then got to ext voice mail
RE: Call flow control issues on UCX50
www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow
RE: Call flow control issues on UCX50
CODE -->
the CFC must be in the call route path in order to work
If it didn't work when you had it in the inbound path then it was configured wrong
I use the above all the time and even chain multiple CFC's together
RE: Call flow control issues on UCX50
www.voiceconnectplus.com
Voice Connect Plus, Inc.
have a great day and a better tomorrow