We have a group of agents who have auto answer enabled on their device profile. Sometimes, auto answer doesn't work. The call will end up being ring no answer. These agents are using finesse as their agent software (which shouldn't make a difference). Is it possible if the user has a device profile for a 7942 phone and they log into a 7821 phone would that affect auto answer in any way? Extension mobility is in use as these agents move desks often.
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