×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

AACC and Cisco

AACC and Cisco

AACC and Cisco

(OP)
I have recently connected a Cisco CUCM to our Avaua Aura session manager. Everything has worked as advertised until now. I created a new call center with 1165 phone sets. Standard call center with IP phone instead of 3905 sets. We have over 165 agents and 50 call centers but our first with IP phones. If I call from a cisco phone to the new call center there is no audio on the call. Everything looks great with no errors. Now for the wierd part. If the call is placed from the same cisco phone and the agents are busy the IVR come on and plays the message. When the call is presented to the agent the audio is perfect. Not one problem. So I included in the script an IVR with 1 sec of silence and the problem is fixed. I have a cs1000e connected also and it has no trouble at all. Only the cisco phone does this. The cisco phone is using the SIP protocol. Also I can dial the acd group number from the cisco phone and everything works great. this problem only happens when a cdn call is place thru AACC. We have wiresharked each call with and without the 1 sec of silence and there is no difference in the two. I also trace the call in Session mgr and no difference also. It like the call is muted until a tdm resource is involved.

Any ideas????

Thanks,

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close