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External calls don't go to voice-mail box

External calls don't go to voice-mail box

External calls don't go to voice-mail box

I've got CUCM 9.1 and Unity 10.5..

I have a user's who's DN is configured on "call forward no answer" and "no answer busy" to go to voicemail. When I dial their number externally (11-digit dial), the call doesn't go to the user's voicemail. When I call the same number internally, it works just fine.

To make things even more odd, when I check the "Forward All" to voicemail box and call the number externally, it goes to the user's voicemail just as it should.

What gives?

RE: External calls don't go to voice-mail box

Check the CSS of the FNA external.

RE: External calls don't go to voice-mail box

Is it going to the general Unity message?

Also, if the voicemail box is checked, the CSS doesnt need to be set to anything.

CCNA Voice

RE: External calls don't go to voice-mail box

Got this one fixed. After confusing Cisco TAC with this problem, I called the phone company. Turns out that there was a fwd-no-answer set up for this number. If you didn't pick up in 4 rings, it forwarded the call to another which went to the generic Unity prompt.

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