Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Is this a dead phone?

Is this a dead phone?

Is this a dead phone?

Hi everybody: We got a new IP 1230 series phone (Avaya). I provisioned a new extension and hooked it up. Everything came up as expected. But, when I picked up the handset to make a call, nothing happened. If I pressed one of the extension/intercom buttons, the speakerphone came on, but nothing through the handset. I thought that maybe the headset setting was funky, so I tried to adjust that, using settings 1 2 and 3 with no dice. Am I missing something in the configuration, or do you think this is a defective phone set? Thanks everyone.

RE: Is this a dead phone?

is the phone online
can you dial a number handsfree
hit the hook switch a couple of times (I've had a sticky hook switch before)
not connected the headset jack
swap the handset
swap the handset cord

RE: Is this a dead phone?

The phone is online, and I can dial handsfree. A test of the speakerphone worked. There's no headset connected, and I made sure that the handset cord wasn't in the headset jack. Tried to swap the handset and cord, and same result. I'm going to conclude it's a defective set and return. Thanks islandtech.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close