Office Serv 7030 DM VMAA Call Routing

Question

Office Serv 7030 DM VMAA Call Routing

Apersons (Programmer)

(OP)

16 May 16 22:28

I have been working with office serv 7030 for a customer. I cannot figure out/remember how the system knows which auto attedant to play at what time. Here is the layout:

2) [MOD 01 Day] Searching on Call Code - AS
2) [MNU Forward Station]
2) [MNU Forward Station] Searching on Forwarding party ID - 524
CP 17:17.31.51 2) Key set to <524>
2) [MNU 800 Trans]
2) [MNU 800 Trans] Searching on Caller entry - 2
How does the system know to send a call from Station group 524 to the MNU 800 trans? What if i wanted that station group to route to a different voicemail block? Where would i go to change it?

OldAndKnackered (Programmer) · Answer 1 · 2016-05-19 16:24:23

I usually route the call via a virtual forwarded to voicemail 331 - 334, then in the voicemail program the extension of the virtual to go to whichever menu you want on no action. Point the ddi's at the virtuals in the different ring plan modes.

Apersons (Programmer) · Answer 2 · 2016-06-08 17:00:24

So here is the layout of my system,

Co trunks 701-704 rings sta grp 521 during ring plan 2(business hours)

Sta grp 521 overflows to Sta grp 529 (voicemail) which sends the call to my VM ports 390-391.

How do i know that, when a call hits VM port 390, it is being routed to the correct menu? I need it to hit day main auto attendant. How can i look in the DM software to ensure that what i need is what is happening?

Skintin07 (TechnicalUser) · Answer 3 · 2016-06-27 18:00:49

Under voicemail programming hit extension then menu processer set the no action to 'go to' 'mnu' day then set you your AA timers in 501.

Skintin07 (TechnicalUser) · Answer 4 · 2016-06-27 18:02:42

RE: Office Serv 7030 DM VMAA Call Routing

Skintin07 (TechnicalUser) 27 Jun 16 18:02

Select 521 in extension settings sorry

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Office Serv 7030 DM VMAA Call Routing