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Voice Call between Nortel sets when busy

Voice Call between Nortel sets when busy

Voice Call between Nortel sets when busy

(OP)
Voice call F66 works fine unless the called party is busy. If the called party is busy the calling parties display reads "Wrong Number" briefly, then changes to "Busy" and returns a busy signal.

Any way to get rid of the "Wrong Number"? This is confusing the end users.

Appreciate the help.

RE: Voice Call between Nortel sets when busy

This sounds like a bug - I doubt there is a configuration change that could solve your issue. You should open a ticket with E-MetroTel.

RE: Voice Call between Nortel sets when busy

(OP)
Yea, I am kind of thinking the same thing but thought I would drop it out here first.

Thanks for the response.

RE: Voice Call between Nortel sets when busy

What release of UCx software do you have (4.0 or 4.5)? When did you update the system the last time? Maybe an update could help...

RE: Voice Call between Nortel sets when busy

(OP)
It's Release 4.5. Just installed this weekend and it was updated then.

RE: Voice Call between Nortel sets when busy

(OP)
Update! Per EMT Support this problem was resolved in an update. I did another update and the problem was resolved.

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