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Callpilot question

thread1553-1764944

Callpilot question

Callpilot question

(OP)
Can i have different numbers terminate on the same PBX, with different attendant greeting being heard for each line.
Example
Line 1 - 555-2663, incoming calls terminate, greeting one is heard.
Line 2 - 555-2664, incoming calls terminate, greeting two is heard.

How can i set this up ? Would i need any additional licenses or hardware ?

RE: Callpilot question

Of course you can. Which system CS1000 or Norstar/BCM?

Marv ccna

www.telemarv.ca
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

RE: Callpilot question

(OP)
CS1000

RE: Callpilot question

1. Build a phantom or dummy acdn with the dn you want terminated to CP
2. Build an application in CP with the announcement and treatment you want
3. Add a SDN entry to CP - the SDN entry will be the phantom or dummy acdn dn you created in the 1st step and associate that DN to the application you created in the 2nd step.

RE: Callpilot question

(OP)
Thanks,

Correct me if im going wrong please.

1. Build ACDN - 5523 (this is a free DID so persons can call it directly terminating on the auto attendant hearing the second greeting they will be calling 744-5523)
2. Build the new CCR tree
3. I will have to Call pilot manager and add the ACDN number 5523, identify the number of channels to use.


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