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CIX-40 Error Connecting Emanager to Equipment

CIX-40 Error Connecting Emanager to Equipment

CIX-40 Error Connecting Emanager to Equipment

I purchased a used CIX 40 from a Car dealership that upgraded to something bigger. I have emanager v. 5.2 installed on my laptop running Windows 7 64 Bit. I also have crossed over cable connected to the processor. I have created a client and have assigned the IP address that comes standard with the system and When I try to connect I get an error "can not connect to call agent". What am I doing wrong?

RE: CIX-40 Error Connecting Emanager to Equipment

The CIX default IP is

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