Reset vm passcode on Triad Starplus. Reset vm passcode on Triad Starplus. RW5011 (TechnicalUser) (OP) 20 Apr 16 20:07 I need to reset the passcode on a telephone that I don't have the passcode for. Does anyone know how to do this? RE: Reset vm passcode on Triad Starplus. mforrence (Vendor) 20 Apr 16 20:13 A bit depends on exactly which voicemail platform you have - Triad supported a couple of different VM products. In the end, this is done via the system administrator mailbox. Access and follow verbal prompts. If you don't have admin mailbox info, you may need to contact your local installer. Where are you located? RE: Reset vm passcode on Triad Starplus. RW5011 (TechnicalUser) (OP) 22 Apr 16 17:14 New to the site. Took me a minute to reply. I'm in Maryland, Hyattsville. I am not he administrator, so I'll forward this information to her. Thanks for your prompt response!