Hi - I have a client who uses the Call Pilot Player function to record prompts in Application Builder, rather than using the Voice Item Maintenance DN.
The feature used to work where the admin would record from the Properties, get the popup box, and then click Edit for a voice item. Then the Player window would pop up, prompt for a phone number, and then they could record from the phone.
A couple of months ago, this stopped working. It all works up to the point where they record. They get all the popups, the player opens, the phone rings. Upon answering, there is no beep, and if you click on the Player window, it just locks up and you see Application IDxxxxx (Not Responding). If you close the window, it says that the phone was not answered.
I patched this CP to 5.01.03 last year, and the feature was working (supposedly) after the patching. I patched 5.01.04 last night and the issue remains. Yes, I installed the new CP Manager, Recorder, App Builder as well.
I'm thinking some other update - perhaps some Microsoft patch caused this, but I am at a loss as to what.
Any ideas?
The feature used to work where the admin would record from the Properties, get the popup box, and then click Edit for a voice item. Then the Player window would pop up, prompt for a phone number, and then they could record from the phone.
A couple of months ago, this stopped working. It all works up to the point where they record. They get all the popups, the player opens, the phone rings. Upon answering, there is no beep, and if you click on the Player window, it just locks up and you see Application IDxxxxx (Not Responding). If you close the window, it says that the phone was not answered.
I patched this CP to 5.01.03 last year, and the feature was working (supposedly) after the patching. I patched 5.01.04 last night and the issue remains. Yes, I installed the new CP Manager, Recorder, App Builder as well.
I'm thinking some other update - perhaps some Microsoft patch caused this, but I am at a loss as to what.
Any ideas?
