kevinpooran
Technical User
Hello,
I have a CS1000 5.5 and the auto attendant isn't answering incoming calls. Either T1 circuit and backup analog lines.
I confirmed with the telco provider that the T1 circuit is fully functional, which it is. I also tested the analog trunk lines all are fully functional. The problem is intermittent since it has only happened on the last two Mondays.
If i call the pilot number the call just goes to dead air.
Any suggestions on how to troubleshoot this ?
When i experience the problem there are still channels that are idle.
I have a CS1000 5.5 and the auto attendant isn't answering incoming calls. Either T1 circuit and backup analog lines.
I confirmed with the telco provider that the T1 circuit is fully functional, which it is. I also tested the analog trunk lines all are fully functional. The problem is intermittent since it has only happened on the last two Mondays.
If i call the pilot number the call just goes to dead air.
Any suggestions on how to troubleshoot this ?
When i experience the problem there are still channels that are idle.
