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ROD application screen disappears after logging in

ROD application screen disappears after logging in

ROD application screen disappears after logging in

(OP)
We are using NICE Perform 3.5 mostly with Windows XP. I have one csr where when she logs into ROD, the ROD application box disappears. If I log into ROD on my computer with her credentials, it does the same thing it disappears. The application is running in the background but the box where you control the stopping and starting of recordings disappears. If I log into ROD on my computer with MY credentials, it works fine. This particular csr has been doing some training on a Windows 7 computer and the ROD works fine. What gives?

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