Progression SQL 7.8.4
Microsoft Server 2008 R2
Microsoft SQL Server 2008
Crystal 11.5.8.26


We use Progression OE ICR reprint posted invoices, create a pdf and then email it to the customer.

I thought we could select MicrosoftMail instead of DiskFile. But it will only use Outlook (we use Thunderbird). So I sent up a new email account with gmail (we have google apps) and I went to gmail and did Google Apps Sync for Outlook.

It still would not work…it exported, but did not send an email and I don’t see it saved in a draft.

So when the CS clerk went in to do it manually again to save as a pdf she got error “The program cannot start because MSVCR71.dll is missing from computer. Try reinstalling the program to fix it”.

So I shut down the computer and restarted and that error went away.....and even though we select diskfile, it still wanted to open up and send an email and I got a box that says “Microsoft Outlook. A program is trying to access e-mail address information stored in outlook. It this is unexpected, click Deny and verify your antivirus software is up to date. “ I deny, but still cannot get it to print pdf and save to file.

Macola support told me to reset the ICR print...but that button is greyed out. They did not know what else to do and have referred it to someone with Crystal experience....I am still waiting.

In the meantime, I have uninstalled the Google Sync app. ICR report still tried to open outlook, so I went into the control panel, mail and deleted the profile. ICR report no longer sees the profile, but it wants one anyway. I feel there is somewhere in the registry or a macola setup file where I just need to turn this feature off....so far I have been unable to find it.

I found something that said to go to the registry to "HKEY_CURRENT_USER\software\microsofg\windows nt\currentversion\windows messaging subsystem\profiles and delete. But Windows Messaging Subsystem does not exist for this user.

THANKS