×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Scripting issue, not playing music

Scripting issue, not playing music

Scripting issue, not playing music

(OP)
I have the following script. While waiting, the callers don't hear music, it just loops the recording.....any help would be greatly appreciated.

IF TRANSFERRED OR CONFERENCED THEN
GIVE RINGBACK
WAIT 2
END IF

IF NOT OUT OF SERVICE NDS THEN
QUEUE TO SKILLSET NDS WITH PRIORITY 2
WAIT 2
ELSE ROUTE CALL 6988 /*mailbox*/
END IF

GIVE IVR INTERRUPTIBLE 7011 WITH TREATMENT 1080

GIVE MUSIC 40
WAIT 60

SECTION LOOP

IF NOT QUEUED THEN
IF NOT OUT OF SERVICE NDS THEN
QUEUE TO SKILLSET NDS WITH PRIORITY 2
WAIT 10
END IF
END IF

/*WAIT 60*/

GIVE IVR INTERRUPTIBLE 7011 WITH TREATMENT 1080

GIVE MUSIC 40
WAIT 40

EXECUTE LOOP

RE: Scripting issue, not playing music

Is this music source (40) working in other scripts? Is it working at the source? Is the source configured in the contact center?

The command itself and location of the command are fine. So you have to look backward in the connection path as I described above.


RE: Scripting issue, not playing music

(OP)
I believe it is working in other scripts, but I haven't actually tested that. That will be my next step today. Thank you effort1584 for your input. I appreciate it.

RE: Scripting issue, not playing music

(OP)
The MoH wasn't working, however it is now. But, my script isn't playing it. We found out that the customer stopped using the MoH device that I had pointed my script too, music route 40. They are now using an IP device to play the MoH. Not sure if the AACC is compatible with an IP device, or if there is scripting that can be put in place to accommodate it....? Please advise. Thank you.

RE: Scripting issue, not playing music

So what's the new route number? Regardless of the source, if it's connected to the PBX to provide MoH for phones, there has to be route built on the PBX. Find out what this route is and replace your route 40 with this new one.

RE: Scripting issue, not playing music

(OP)
It actually works in other scripts with route 40. I just tested it. I think I have the scripting wrong with reference to the "location" of the GIVE MUSIC 40 statement...........? Thanks.

RE: Scripting issue, not playing music

easy enough to test...put the give music/wait 20 just before your route call...if you get music before route call takes over, then you know where the problem is.

RE: Scripting issue, not playing music

(OP)
I'll give it a try thanks.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close