Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations bkrike on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Direct Dial from IVR Caller ID (CID Name Prefix)

Status
Not open for further replies.
RLSbutton

RLSbutton

Technical User
Mar 2, 2010
712
US
When a caller reaches my IVR and then dials direct digits to dial an extension, the default CLID shows up on the ringing telephone.

For example, I was able to manipulate CLID to read

6384 JOHN SMITH
713334565666

but when a user reaches the IVR and just direct dials an extension as 44601, the display shows:

JOHN SMITH 3334565666

Where can I manipulate the direct dial from IVR inbound CLID information to read exactly as the first entry above?


Joseph Sus Jr. Nortel Enthusiast
 
Sort by date Sort by votes
To clarify.....I was able to manipulate the CLID to read

6384 JOHN SMITH
713334565666

when a caller chooses a direct IVR prompt such as 1,2,3,4 but I am baffled at how to get the direct dial to and extension read out the same way.

"Basically I need to add a prompt that says, "'if you know your parties extension, please dial it now."



Joseph Sus Jr. Nortel Enthusiast
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

ORPG
  • Locked
  • Question
UCx Mini IVR 1
Replies
2
Views
409
ORPG
ORPG
andercom
  • Locked
  • Question
ATT cell phones Inbound DTMF not recognized by UCX IVR
Replies
2
Views
554
andercom
andercom
bb2179
  • Locked
  • Question
Caller ID on Callback
Replies
1
Views
225
ucxguy
ucxguy
Timothy Pang HK
  • Locked
  • Question
Asterisk outbond CID setting
Replies
4
Views
457
Timothy Pang HK
Timothy Pang HK
MoJHK
  • Locked
  • Question
Setup a SIP trunk from UCx250 to IPO500V2 errors 1
Replies
7
Views
696
curlycord
curlycord

Part and Inventory Search

Sponsor

Back
Top