Direct Dial from IVR Caller ID (CID Name Prefix)
Direct Dial from IVR Caller ID (CID Name Prefix)
(OP)
When a caller reaches my IVR and then dials direct digits to dial an extension, the default CLID shows up on the ringing telephone.
For example, I was able to manipulate CLID to read
6384 JOHN SMITH
713334565666
but when a user reaches the IVR and just direct dials an extension as 44601, the display shows:
JOHN SMITH 3334565666
Where can I manipulate the direct dial from IVR inbound CLID information to read exactly as the first entry above?
For example, I was able to manipulate CLID to read
6384 JOHN SMITH
713334565666
but when a user reaches the IVR and just direct dials an extension as 44601, the display shows:
JOHN SMITH 3334565666
Where can I manipulate the direct dial from IVR inbound CLID information to read exactly as the first entry above?
Joseph Sus Jr. Nortel Enthusiast
www.joetheucxguy.com
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RE: Direct Dial from IVR Caller ID (CID Name Prefix)
6384 JOHN SMITH
713334565666
when a caller chooses a direct IVR prompt such as 1,2,3,4 but I am baffled at how to get the direct dial to and extension read out the same way.
"Basically I need to add a prompt that says, "'if you know your parties extension, please dial it now."
Joseph Sus Jr. Nortel Enthusiast
www.joetheucxguy.com