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Direct Dial from IVR Caller ID (CID Name Prefix)

Direct Dial from IVR Caller ID (CID Name Prefix)

Direct Dial from IVR Caller ID (CID Name Prefix)

(OP)
When a caller reaches my IVR and then dials direct digits to dial an extension, the default CLID shows up on the ringing telephone.

For example, I was able to manipulate CLID to read

6384 JOHN SMITH
713334565666

but when a user reaches the IVR and just direct dials an extension as 44601, the display shows:

JOHN SMITH 3334565666

Where can I manipulate the direct dial from IVR inbound CLID information to read exactly as the first entry above?

Joseph Sus Jr. Nortel Enthusiast
www.joetheucxguy.com

RE: Direct Dial from IVR Caller ID (CID Name Prefix)

(OP)
To clarify.....I was able to manipulate the CLID to read

6384 JOHN SMITH
713334565666

when a caller chooses a direct IVR prompt such as 1,2,3,4 but I am baffled at how to get the direct dial to and extension read out the same way.

"Basically I need to add a prompt that says, "'if you know your parties extension, please dial it now."

Joseph Sus Jr. Nortel Enthusiast
www.joetheucxguy.com

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