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CLID Info Button on M2000 series telephones?

thread1812-1759445

CLID Info Button on M2000 series telephones?

CLID Info Button on M2000 series telephones?

(OP)
Is there a way to program a button that will allow you to toggle between name and number on an M2000 set with a display, when connected to the UCx? Right now I have only been able to figure out How to show either number or name, but not both at the same time.

Please see photo below, this is especially irritating when I receive calls that say "wireless" or "Chicago, IL" on the display and I can't view the number. Maybe the first like could be name and second line is the number?

Thanks


Joseph Sus Jr. Nortel Enthusiast
www.joetheucxguy.com

RE: CLID Info Button on M2000 series telephones?

(OP)
First line not like, sorry.

Joseph Sus Jr. Nortel Enthusiast
www.joetheucxguy.com

RE: CLID Info Button on M2000 series telephones?

(OP)
I should also explain and clarify, the 6384 next to my friends name in the photo is the incoming DID routing code, I am want to be able to view his 1-713-XXX-XXXX number.

Joseph Sus Jr. Nortel Enthusiast
www.joetheucxguy.com

RE: CLID Info Button on M2000 series telephones?

To toggle the Caller ID name and number, just configure a button on the phone to invoke F811 - Caller ID Info.

The name "WIRELESS" is typically sent by a trunk provider (CO) when there is no CallerID number/name available for a call received from a wireless carrier. Due to that, you cannot expect the toggle button (F811) to show you more information for such calls.

RE: CLID Info Button on M2000 series telephones?

(OP)
Awesome, thank you UCx guy, as always, you are genius, and it worked!

I think I was confused, because I couldn't find the "Caller ID Info" feature listed when trying to auto populate the extensions programmable keys via the GUI. So I entered it in as "other" and it works wonderfully.

Thank you!

Joe

Joseph Sus Jr. Nortel Enthusiast
www.joetheucxguy.com

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