Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


Empty Voicemails

Empty Voicemails

Empty Voicemails

We have Avaya IP500 v2 Firmware v7 with Manager v9.0 running in Partner mode.
We have the Essentials License.

We frequently get empty voicemails. We have Comcast analog lines, and Comcast blames the phone system, although the issue only began when we switched to them. Is there a setting within Manager or elsewhere to release the call sooner upon hangup, or not keep voicemails of silence?


RE: Empty Voicemails

Is Comcast sending a positive disconnect if the caller hangs up while the call is being processed by the auto attendant ponder

I love2 "FEATURE 00"

RE: Empty Voicemails

After a time, we are getting quite a few empty voicemails on the main number as well.

RE: Empty Voicemails

Comcast is not providing positive disconnect, sometimes called reliable disconnect on the lines. So, when a caller hangs up it still continues to ring into voicemail and record a blank message before the system disconnects it. Comcast needs to add this to their lines. They never do by default.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close